Elevai Connect Documentation
Production-ready Amazon Connect infrastructure as code. Deploy an enterprise-grade contact center in minutes.
Getting Started
- Getting Started — Deploy your first instance step-by-step
Core Features
- SAML Setup — Enterprise SSO configuration (Okta, Azure AD, Google Workspace)
- Amazon Q — AI-powered agent assistance and knowledge base management
- Business User Interface — Admin workspaces and data tables for operational control
- Analytics Data Lake — Query contact center data with SQL (27 pre-configured tables)
Monitoring & Operations
- Monitoring & Alerting — CloudWatch alarms and multi-tier alerting (70+ alarms)
Customisation & Extension
- Custom Extensions — Add custom AWS resources via the
custom/directory - Parameter Store — Export resource ARNs for external systems
Quick Links
| I want to... | Guide |
|---|---|
| Deploy my first instance | Getting Started |
| Enable SSO login | SAML Setup |
| Add AI agent assistance | Amazon Q |
| Let operations manage settings without code | Business User Interface |
| Query historical contact data | Analytics Data Lake |
| Monitor my contact center | Monitoring & Alerting |
| Add custom Lambda functions | Custom Extensions |
| Integrate with external systems | Parameter Store |